Recall Notice
Instinct Clipper – 1st Generation
Instinct Clipper – Primera Generación
We has implemented a limited recall on the Instinct Clipper in cooperation with the U.S. Consumer Product Safety Commission. This recall only applies to the early versions of the clipper. The battery in the clipper can overheat posing a fire hazard. See below for instructions on how to determine if your clipper is impacted.
We ha implementado una limitada retiro en la Instinct clipper con la comisión de seguridad de productos del consumidor de Estados Unidos. El retiro solo se aplica a las versiones anteriores de la clipper. La batería en la clipper se calienta y se presenta un riesgo de incendio. Mire hacia abajo para las instrucciones de cómo determinar si su clipper ha sido impactado.
Directions on how to determine the impacted products and replacement instructions:
All Instinct Clipper units have a model number that can be easily identified by the user. Turning the clipper over to the back reveals various marking. Next to the word “China” there is a 4 digit code (ex: 40-23)
If your Instinct Clipper contains the model number SC607M and has one of the Lot Numbers below, then your clipper is part of the recall. We will replace the battery in your clipper at no charge to you. We have provided 3 different options to participate in the recall.
Todas las unidades de la Instinct clipper tienen una numeración de modelo que es fácil de identificar con solo dándole vuelta a la clipper. Se revelan una serie de números a un lado de la palabra china de 4 números de serie (ejemplo 40-23)
Si su Instinct clipper contiene la numeración de SC607M y contiene la numeración de serie, su clipper es parte de retiro. We le daría un replace de batería sin costo al cliente. Tenemos 3 diferentes opciones para participar en el retiro.
| 35-22 | 25-23 |
| 40-22 | 30-23 |
| 15-23 | 35-23 |
| 20-23 | 40-23 |
Repair Process:
PROCESO DE REPARACIÓN:
Authorized Service Center Repair: In Person Drop Off
Any individual, regardless of where the unit was purchased, will be able to return the unit to one of these service centers. This is the quickest way for you to have the battery replaced. Many of these service centers may be able to perform the repair on a same day or next day basis. Consumers can find a full list of Authorized Recall Center locations.
For those of you who don’t live near a service center, you will be able to return the unit directly to our store. To participate in the mail-in return option, you will be asked to remove the battery from the unit before sending the unit only (without the battery) back to us. Please watch this brief VIDEO for easy instructions on removing the battery. To properly dispose of the battery, please go to the Environmental Protection Agency’s website which has easy instructions on how to dispose of the battery.
Para todos los que no viven cercas de un centro de reparación, ustedes podrán mantener una etiqueta de envío directo. Para participar en la opción de etiqueta de regreso de envío, se necesita de remover la pila antes de enviar la clipper a nosotros. Por favor miren el VIDEO para informacion en como remover la bateria facil. Cuando este la bateria removida, por favor haga click aquí para el retro en Estados Unidos y domésticos y para el retiro Internacional llene la forma y seleccione mail-in-recall para que reciba el email con instrucciones y su etiqueta de envío.
Para disponer apropiadamente de la pila busque una agencia en el website de protección de ambiental que contiene instruciones faciles en cómo disponer de la pila fácilmente.
Frequently Asked Questions:
Why is performing this recall?
We are initiating a recall for the early versions of the Instinct Clipper due to a potential safety concern. After receiving a limited number of reports of the battery inside the Clipper overheating, we began an investigation to ensure the safety of our customers. The investigation led to the conclusion that inconsistencies in battery manufacturing for the lithium-ion batteries can lead to the potential thermal events. While only a small number of incidents have been reported, we believe it’s our responsibility to address any potential risks and prioritize customer safety above all else.How long will it take to receive my battery replacement?
If you live near one of our authorized recall centers, the battery can be replaced while you wait or in circumstances could take up to one day. Otherwise, customers can ship the Clippers back to us for battery replacement. Depending on shipping times, we estimate that the process will likely take between one (1) to three (3) weeks.Can I receive a refund instead of a battery replacement?
We are not offering refunds for the recalled Clippers.My Clipper is still working fine. Do I still need to participate in the recall?
We are glad you are enjoying your Clipper! Regardless of whether your Clipper is working currently, we advise customers to discontinue use of the affected Instinct Clippers and contact our customer service team to arrange for a battery replacement. Your safety is our top priority, and we appreciate your cooperation in ensuring a smooth recall process.I own an instinct Clipper, but it is not one of the one model or lot numbers listed for recall. Do I need to do anything?
No. If the model or lot numbers of your Clipper are different from the recalled model/lot numbers, your product has a different battery construction. We has not received any reports of overheating associated with those models and you can continue to enjoy using them.Can you send me a replacement battery for me to switch out myself?
The battery in the Clipper is soldered in place and not easily installable without the support of authorized service center professionals. For that reason, replacing the battery on your own is not an option.What makes the replacement battery safe?
The replacement battery is made by a different manufacturer and has gone through extensive testing by the manufacturer, our independent engineers. This testing confirms our confidence in the safety of these batteries.Will the new battery impact the performance of the clipper?
No. The replacement battery has the same specifications as the original battery and has been thoroughly tested for performance as well as safety.What will happen to my warranty?
Your warranty will remain intact. We stands behind all of our products and participating in the recall will not impact your warranty.Is there any cost to me to participate in the recall?
Absolutely not. We will replace the battery for free.Who can I contact for more information?